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SMS messages in Virtual Office Mobile from earlier than April 24, 2018, disappeared
8x8 Support Knowledge Base

SMS messages in Virtual Office Mobile from earlier than April 24, 2018, disappeared

Symptom

After upgrade to Virtual Office Mobile app version 7.2, SMS message history in the app does not go back earlier than April 24, 2018. 

Applies To

Virtual Office Mobile v 7.2 (both Android and iOS)

Workaround

To review Virtual Office SMS messages earlier than April 24, 2018, please log in to the Virtual Office Online interface in your computer's web browser at https://sso.8x8.com/login/uc.

Cause

8x8 is moving to a New Messaging Experience, and only history after the transition to the new messaging platform is available.  

Additional Information

This also affected instant message history prior to mid-February 2018.