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Account Manager Randomly Logs User Out
8x8 Support

Account Manager Randomly Logs User Out

Symptom

Occasionally, Account Manager fails to log in. Sometimes you are able to log in, but Account Manager randomly logs you out.

Applies To

Account Manager, all browsers; consistently on MS Edge

Resolution

As a workaround, use Google Chrome and make changes quickly.

Symptoms appear more frequently and consistently with the Microsoft Edge browser. At this time, it is recommended to not use MS Edge until engineers have fully resolved the logout issue.

Cause

This issue is under investigation.

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