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Dialing by Extension Within Auto Attendant Leads to Dropped Call
8x8 Support Knowledge Base

Dialing by Extension Within Auto Attendant Leads to Dropped Call

Symptom

When calling into Auto Attendant and attempting to dial by extension from within the Auto Attendant, the call drops.

Applies To

Account Manager, Auto Attendants

Resolution

  1. Log in to Account Manager.
  2. Click Phone System > Auto Attendant.
  3. To edit the active profile, click Edit (under Actions).
  4. Make any change within the Auto Attendant configuration and click Save. (This is just a temporary change.)
  5. Return to the main Auto Attendant landing page (Phone System > Auto Attendant).
  6. To the right of the active profile, click Turn On.
  7. Edit the profile and reverse the change you made in step 4, then click Save.
  8. Place a call to Auto Attendant and dial by extension to test.

Cause

This is a known issue.

 

 

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