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Duplicate SMS and receiving incorrect SMS message
8x8 Support

Duplicate SMS and receiving incorrect SMS message

Symptom

Duplicate or Incorrect from receiving SMS message

Applies To

Virtual Office Desktop and Virtual Office Mobile

Resolution

Make sure all the extensions have an unique user profile assign to it.  For the unassigned extensions, make sure admin account user profile is not assign to any extension. 

Cause

Any extension that is using the Account Manager admin user id will link itself to an unassigned profile extension.  This will also display an incorrect extension phone number when receiving a SMS message.