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Efax Displaying Incorrect Fax DID When Sending Fax
8x8 Support

Efax Displaying Incorrect Fax DID When Sending Fax

Symptom

VOD E-Fax is showing incorrect Fax DID

Applies To

All version of VOD for E-FAX

Resolution

Make sure each extension have a unique user profile assign to it.

Cause

Without a unique user profile assign to the extension, The system will not be able to separate each assign E-FAX DID that is assign to the extension.  Instead it use the same fax DID that is assign to that user and which ever extension is using that profile will automatic display that EFAX DID.

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