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How do I use Group Call Pickup?
8x8 Support Knowledge Base

How do I use Group Call Pickup?

After the account administrator has created a Pickup group and added extension users to the group, Pickup group members will receive a pickup extension via email. When a Pickup group member receives a call, the call can be answered in their absence by any other group member using their own handset. You can use any of the following means to answer a Group Pickup call:

  • Dial *66 + Pickup Group extension number (e.g., 5000).
  • Press the Speed Dial key pre-programmed for Group Call Pickup on your phone. For faster dialing, you can set up a speed dial key on your phone. You can configure a speed dial using the menu on your phone set or via Account Manager. You must be subscribed to 8x8 Power Keys to configure Group Call Pickup via the Account Manager web portal. See How do I configure Group Call Pickup in Account Manager for more information.

    Note: Multiple ringing calls are handled on a first-in-first-out basis.

  • Press the Group Call Pickup pre-programmed BLF key on your phone.
    BLF functions as a one-touch speed-dial key to receive inbound calls to the pickup group. You can view the status of Group Call Pickup extension from your desk phone and answer the call when it is ringing. See How do I configure Group Call Pickup in Account Manager for more information.