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How do I run or schedule call log reports through Account Manager?
8x8 Support Knowledge Base

How do I run or schedule call log reports through Account Manager?

Note: To schedule call log reports using Virtual Office Configuration Manager, click here.

To view and schedule call log reports

Note: There may be a delay in the relay of information between calls and call log reports.
  1. Log in to Account Manager
  2. On the top menu bar, click Reporting.
    download (23)-600x106.png
  3. Select whether to run the report now or schedule the report to run at a later time. (Report Type: Call Logs is automatically set.)
  4. Choose Display Format from the following (click here to see examples):
    • Detailed Report
    • Current Month, Week, Today, and Summary
    • Group by Date
    • Group by Extension
  5. Under Call Report Time Filter, set the time period for the report to cover.
  6. In the Data Filters section, select:
    • Which types of numbers the report will cover (extensions, toll free, virtual numbers, etc).
    • If desired, which specific numbers for the report to cover.
    • Calls Direction: Inbound, Outbound, or All.
    • Whether or not to limit the report to calls to or from a specific external number.
  7. To begin running the report (or complete scheduling), click Run at the bottom left of the page.
    download (24)-600x465.png

Limitations of Virtual Office Call Reporting

The call reports generated in Account Manager are unable to show the following:

  • Extension to extension calls.
  • The specific extension which answered a given call into a Ring Group.
  • The specific extension which answered a given call into a call queue.

 

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