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How do I manage call recordings in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I manage call recordings in Virtual Office Configuration Manager?

Note: To manage your call recordings in Account Manager, the legacy version of Configuration Manager, click here.

Virtual Office Editions users are able to record calls and maintain recording data up to 1GB and higher, according to your VO Editions license. The storage fee is $4.99 per 1 GB (or portion thereof) in excess of the storage limit. 

Recordings can be managed in either Virtual Office Configuration Manager or Virtual Office Desktop by:

  • Account administrators (for all extensions in the PBX).
  • Each individual extension user (for their own recordings).

End users can only view, play, and delete call recordings in Virtual Office Desktop. 

Note: Users who have call recording set to Always On should be especially wary of their recording storage to avoid fees. 8x8 Support is not able to delete recordings on behalf of customers/users.

To download recordings in Virtual Office Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click More Options (three dashes) in the top left corner of your screen
  3. Click Call Recordings.
  4. Check All in the Filters bar to view all your call recordings. You can also filter recordings by:
    • Date: Select a starting and ending date to look for calls within a date range.
    • User: Search by user name.
    • Direction: Check the box next to Inbound or Outbound to view your incoming or outgoing calls.
  5. Check the box to the left of your recording.
  6. Click Download in the top right corner of your screen to download your select call recordings.

To delete recordings in Virtual Office Configuration Manager

Note8x8 Support is not able to delete recordings on behalf of customers. Please use the steps below to delete your recordings.

  1. Log in to VO Configuration Manager.
  2. Click More Options (three dashes) in the top left corner of your screen.
  3. Click Call Recordings.
  4. Set search options.
    • Date Range: Select a starting and ending date to look for calls within a date range.
    • User: Search by user name.
    • Direction: Check the boxes next to Inbound or Outbound.
  5. Check the box next to your recording.
  6. Click Delete Call Recording in the top left corner of your screen. You can also delete recordings by clicking More Options (three dots) > Delete Call Recording.
  7. From the options above the table, click Delete Recordings.
  8. In the confirmation window, click Delete.

 

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