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Where can I find the activation code for my phone or base unit in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

Where can I find the activation code for my phone or base unit in Virtual Office Configuration Manager?

Note: To find the activation code for your phone or base unit in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Overview

Activating your 8x8 phones requires an activation code.

This activation code is included in all of the following:

  • The Order Shipped email - Sent to the primary contact listed on your account.
  • The user's extension Welcome Email - Sent to individual extension users when a new user profile is assigned to an extension. If you cannot locate your Welcome email, your 8x8 account administrator can have it sent to you again.
  • Virtual Office Configuration Manager - Accessible to authorized 8x8 account administrators.

To find an activation code in the Welcome email (End Users)

  1. Look for an email with the subject, "Welcome to 8x8: You've Been Assigned a New 8x8 Virtual Office Extension."
  2. Scroll down to Your Extension Info to see the Device Activation Code.
    CM - Device Password in Welcome Email-600x557.png

To view your device's activation code, you must have already added your device to the system. To add a device, click Add Device Model and select your device from the drop-down. Then click Add Device Model to confirm these changes.

To find an activation code in VO Configuration Manager (Admins)

  1. Log in to VO Configuration Manager.
  2. Click Devices.
  3. Click View Device Report.
    CM- Device Activation Code in CM-600x66.png