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How do I swap phone numbers between users and other services?
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How do I swap phone numbers between users and other services?

How to swap a phone number between two users:

Sometimes you have a phone number assigned to one user that you need to have assigned to another. This article will show you how to accomplish this. 

Note: To complete this process, you will need to have an unused number in your "Phone Numbers" list. For how to claim more phone numbers, please follow this article.

Procedure for swapping numbers between users: 

  1. Login to Configuration Manager
  2. Click Users.
  3. Locate the user that has the number you need to swap.
  4. To the right of that user, click the edit icon.
    1.9 edit.jpg
  5. Expand the Voice basic settings by clicking on the header. 
  6. Under Phone numbers, click the "X" that corresponds with the number you would like to move. This will remove the number from the user and return it to your phone number pool. 
    swap number CM X.png
  7. Click the now empty drop-down menu that is under Phone Numbers.
  8. Select one of your spare numbers from the drop down menu. 
    swap number CM spare.png
  9. Click Save at the bottom of the page. 
  10. You will now be back at the users page. Now locate the user you want to have the number you just removed from the previous user. 
  11. To the right of that user, click the edit icon.
    1.9 edit.jpg
  12. Expand the Voice basic settings by clicking on the header.
  13. Under Phone numbers, click the "X" that corresponds with the number you would like to move.
  14. Select the number you removed from the other user.
    swapped number CM.png
  15. Click Save at the bottom of the page. 

Now that you have completed the above process, you can assign the number you removed in step 13 to the user that you originally started with in step 4. This is optional. You can leave the spare number you assigned in step 8 if that is what you desire. 

Swapping phone numbers between Auto Attendants, Ring Groups, and Call Queues:

The process of swapping phone numbers between the Virtual Office services; Auto Attendants, Ring Groups, and Call Queues is very similar to swapping the phone numbers of your Users. 

  1. Login to Configuration Manager.
  2. Click either Auto Attendants, Ring Groups, or Call Queues.
  3. Locate the Auto Attendant, Ring Group, or Call Queue that has the number you need to swap.
  4. To the right of that service, click the edit icon.
    1.9 edit.jpg
  5. Under Phone numbers, click the "X" that corresponds with the number you would like to move.
    swap number CM X.png

    Step 5 uses the Auto Attendant service as an example. For Ring Groups and Call Queues, you must expand the "Basic information" menu by clicking on the header and then you can proceed as normal with step 5. 

    basic infor head CM.png

  6. Click the now empty drop-down menu that is under Phone Numbers.
  7. Select one of your spare numbers from the drop down menu.
    swap number CM spare.png
  8. Click Save at the bottom of the page.
  9. Go to the home screen by clicking Home on the top left of the page. 
  10. Click one of the other services from the home screen that you want to move the number you just removed to. (Auto attendant, Ring group, or Call queue)
  11. To the right of that service, click the edit icon.  
    1.9 edit.jpg
  12. Under Phone numbers, click the "X" that corresponds with the number you would like to move.
  13. Select the number you removed from the other service.
    swapped number CM.png
  14. Click Save at the bottom of the page.
Now that you have completed the above process, you can assign the number you removed in step 12 to the service that you originally started with in step 3. This is optional. You can leave the spare number you assigned in step 7 if that is what you desire. 

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