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How to assign and unassign numbers from VCC
8x8 Support

How to assign and unassign numbers from VCC

Objective

Move a VO number to VCC or vice versa

Applies To

Virtual Office Configuration Manager, Virtual Contact Centre

To assign a number to VCC

  1. Log in to VO Configuration Manager as an administrator.
  2. Navigate to Virtual Contact Centre > Channels.
    CM_Channels.png
  3. Search for the phone number.
    Search_Phone Number.png
  4. Tick the box next to the phone number.
  5. Click on Assign to Virtual Contact Center.
    Assign to VCC.png
  6. A green banner will display at the top of the page to confirm the phone number has been assigned to VCC.
    Successful_Banner.png

To unassign a number from VCC

  1. Log in to VO Configuration Manager as an administrator.
  2. Navigate to Virtual Contact Centre > Channels.
    CM_Channels.png
  3. Search for the phone number.
  4. Tick the box next to the phone number.
  5. Click on Unassign.
    Unassign_Button.png
  6. A green banner will display at the top of the page to confirm the phone number has been unassigned from VCC.
    Successful_Unassign Banner.png

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