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How do I check the status of my number transfer in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I check the status of my number transfer in Virtual Office Configuration Manager?

Note: Click here for information on transferring your number in Account Manager, the legacy version of Virtual Office Configuration Manager.

Once you have started transferring (or porting) your number from another provider to 8x8, you can easily view the status of this number. For more details on how to transfer your number, click here.

To check the status of your number transfer

  1. Log in to VO Configuration Manager
  2. Click Phone Numbers.
  3. The status of the number will be visible in the Number Transfer column. However, it will only show numbers in the Pending or Failed state.
    • Pending numbers will have the estimated completion date listed below their status.
    • Failed numbers will be listed with a brief explanation of why the porting request failed.

  4. For a more comprehensive look at number transfer status, select Porting Status in the Filters menu on the left of your screen. Check the boxes to filter by the following options:
    • Porting Complete - Successfully ported numbers
    • Porting Failed - Unsuccessful number transfer attempts
    • Porting Pending - Numbers in the process of being transferred
    • Pre Porting Numbers that have been uploaded in bulk and flagged for porting

 

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