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Fax receives is upside down
8x8 Support

Fax receives is upside down

Symptom

When downloading fax attachment from Gmail, using Internet Explorer, the attachment is upside down. This issue is only replicated with Windows 8.1.

Applies To

Virtual Office Desktop, E-Fax, Windows 8.1, Internet Explorer

Cause

This could be an issue with Internet Explorer and Windows 8.1.

Resolution

Have the customer use Google Chrome, instead of Internet Explorer to access their email, download the same document that was downloaded with Internet Explorer, the fax is correctly displayed.

 

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