When downloading fax attachment from Gmail, using Internet Explorer, the attachment is upside down. This issue is only replicated with Windows 8.1.
Virtual Office Desktop, E-Fax, Windows 8.1, Internet Explorer
This could be an issue with Internet Explorer and Windows 8.1.
Have the customer use Google Chrome, instead of Internet Explorer to access their email, download the same document that was downloaded with Internet Explorer, the fax is correctly displayed.