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How do I change the preferred codec for extensions in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I change the preferred codec for extensions in Virtual Office Configuration Manager?

Note: To change the preferred codec for an individual extension in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

8x8 allows account administrators to set a preferred codec for each user.

To change the preferred codec for a VO Configuration Manager extension

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the desired User Profile.

  4. Select Edit.
  5. Go to the Voice Basic Settings section and click Show More.

  6. Under Preferred Codec, select your choice from the drop-down.

  7. Click Save.