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No SMS Subscription Available Error
8x8 Support

No SMS Subscription Available Error

Symptom

When you are attempting to set up SMS services for a new user on Virtual Office Configuration Manager, you get an error that reads, "No SMS Subscription Available."  When attempting to send SMS messages, the messages are not delivered and the sender receives an error that reads, "Error sending SMS message."

SMS Error Message.jpg

Applies To

Virtual Office Configuration Manager

Resolution

Basic licenses, X1 and lobby licenses do not support SMS.  If the line of service does support SMS and you are still unable to SMS then troubleshooting by support is necessary. 

Cause

This is due to a recent platform migration.

How can we help you?

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