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No SMS Subscription Available Error
8x8 Support Knowledge Base

No SMS Subscription Available Error

Symptom

When you are attempting to set up SMS services for a new user on Virtual Office Configuration Manager, you get an error that reads, "No SMS Subscription Available."  When attempting to send SMS messages, the messages are not delivered and the sender receives an error that reads, "Error sending SMS message."

SMS Error Message.jpg

Applies To

Virtual Office Configuration Manager

Resolution

Engineering is investigating the issue and working on a resolution, to be released shortly.

Cause

This is due to a recent platform migration.