Skip to main content
Virtual Office Configuration Manager: Assigning, Changing, and Removing a License
8x8 Support Knowledge Base

Virtual Office Configuration Manager: Assigning, Changing, and Removing a License

Assigning a License to a User

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) next to the desired user.
  4. Select Edit.
    CM 1.4 license 1.jpg
  5. Under Services and permissions, use the drop down to select the desired license.
    CM 1.4 license 2.jpg
  6. Click Save.

Once you have assigned a license to a user, you will be able to assign them a phone number, as well as change their user settings.

Changing a User's License

First, navigate to your desired user by following steps 1 through 4 as described above.

  1. Under Services and permissions, use the drop down to select the desired license.
    CM 1.4 license 4.jpg
  2. Click Save.

Note: Currently, Configuration Manager only supports the switching of a users's license to one that is considered an upgrade to the current one.

For example, you can switch a user that is using an X2 license to an X4 license, but not vice versa. If you need to downgrade the license, you must remove the assigned license first.

Removing a User's License

Warning! This process will delete all call history, call forwarding settings, voicemails, voicemail greetings, and will deactivate your device. Please make sure to copy all pertinent data before following the steps below.

First, navigate to your desired user by following steps 1 through 4 as described in the section above on Assigning a License to a User.

  1. Under Services and permissions, click X next to the drop down.
    CM 1.4 license 5.jpg
  2. A pop up will show on screen. Click Continue.
    CM 1.4 license 6.jpg
  3. Click Save.