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How do I resend the Welcome Email to my Virtual Office Configuration Manager users?
8x8 Support Knowledge Base

How do I resend the Welcome Email to my Virtual Office Configuration Manager users?

Note: Click here to resend the Welcome Email to Account Manager extension users.

When a new user profile is assigned an extension in VO Configuration Manager, an introductory email is sent to the user associated with that profile. This email contains the user's:

  • Extension Number
  • Phone Number
  • Phone Mode
  • Device Activation Code
  • Username
  • Link to set account password

VO Configuration Manager allows administrators to resend these messages, in case they get lost in a user's inbox. 

To resend the user Welcome Email

  1.  Log in to VO Configuration Manager.
  2. Click Users.
  3. To the right of the user you need to send the Welcome Email to, click More Options(three dots).
  4. Click Send Welcome Email.
  5. The user will receive a new Welcome Email at the email address associated with their User Profile.