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Virtual Office Configuration Manager: Number Can't Be Assigned to a User

 

8x8 Support Knowledge Base

Virtual Office Configuration Manager: Number Can't Be Assigned to a User

Symptom

In Virtual Office Configuration Manager, you cannot assign a number to a user, ring group, call queue, or auto attendant.

Applies To

Virtual Office Configuration Manager

Resolution

Verify the Number Is Not Already Assigned

  1. Log in to Virtual Office Configuration Manager.
  2. Click Phone Numbers.
  3. Locate the desired number.
  4. If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is already assigned to a location. The current location must be removed before reassigning it to the desired location.

Assigned To Column Is Blank

If the Assigned To column is blank, and the number status is Assigned, then the number is stuck.

Create a case with 8x8 Technical Support to resolve this issue.

Cause

The number is already assigned to something other than the desired location.