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Virtual Office Configuration Manager Administrator Guide for Migrated Services
8x8 Support Knowledge Base

Virtual Office Configuration Manager Administrator Guide for Migrated Services

Welcome to Virtual Office (VO) Configuration Manager! This page provides a brief overview of your new system management platform. Any settings changes previously made in Account Manager will now be done in VO Configuration Manager.

With this migration, your service configuration and settings have been moved over to the new platform. No further action is needed for you to continue using your phones.

You can use the same username and password to log in to VO Configuration Manager as you used for Account Manager. Navigate to login.8x8.com and enter your user credentials to view your application panel and access VO Configuration Manager.

VO Configuration Manager may look different, but all the functionality you had before is still present. Read on to learn how to manage user settings in the new system.

In Virtual Office (VO) Configuration Manager, account services are set for individuals at the user level. Administrators control the account and all onboarding and offboarding tasks, and determine what actions users can take, such as dialing internationally, recording calls, and making account changes.

You can easily navigate to settings for users, services, and sites by clicking the corresponding icon on the VO Configuration Manager home page.

Account Settings

While reporting is still managed in VO Configuration Manager through the Call Logs page, billing has been moved to your Support portal.

Account Manager Process VO Configuration Manager Process
Billing
Check billing in Account Manager Check billing in the Support Portal
Update billing information in Account Manager Update billing information in the Support Portal
Reporting
Schedule call volume reports in the Reporting tab Schedule call volume reports in the Call Log Dashboard

User Settings

In VO Configuration Manager, you are able to assign users services based on their Virtual Office Services license. The license will function similarly to the plan that you assigned each user in Account Manager. The license determines what features the user will be able to access. Most user settings can be changed only at an individual user level.

As an admin, you can edit the following for any user profile:

  • Music on Hold: Create or edit the audio file.
  • Call Recording: Modify Call Recording permissions.
  • Outbound Calling Permission: Enable the user for international dialing or limit them to domestic-only calls.
  • Virtual Office Analytics Access: Enable the user for Virtual Office Analytics.
  • Internet Fax: Assign the user to a fax number.
  • Third Party Integration: Add a username for a third-party CRM.
  • Contact Directory Scope: Add the user to the external user directory, so external users can dial them by name.

The Activation Code for user devices can be found by creating or editing a user's profile, or you can use the MAC Address to activate your devices. Once you have activated a device, you can find the MAC AddressDevice Admin Password, and the Activation Code by navigating to the Devices page and checking the box next to the device model.

Custom audio files can be uploaded by dragging and dropping the file on the upload screen.

Account Manager Process VO Configuration Manager Process
Create a new user profile via the Extensions page Create a new user profile via the Users page
Edit extension details Assign user to 8x8 services and extensions
Activate the user's phone

Activate the user's phone

  • The MAC Address can be used to activate the phone.
  • The Activation Code is in the user's profile and the Welcome Email.
Configure call forwarding settings

Configure call forwarding settings

  • Includes the option to play busy signal.
  • Forward calls to users when Busy without a delay.
Define Outbound Caller ID Define Outbound Caller ID
Set up international dialing Set up international dialing
Create a voicemail password Create a voicemail password
Add users as Admins Add users as admins
Configuring Power Keys for users Configuring Power Keys for users
Set up an Auto Attendant

Set up an Auto Attendant

  • Changing the Auto Attendant schedule or file will update all Auto Attendants with that schedule or file.
  • Add holidays or exceptions to working hours in your Auto Attendant schedule.
  • Create an Alternate schedule for outages.
Set up Ring Groups

Set up Ring Groups

  • Search for members by name, email, or extension.
  • Easily drag and drop members to update list order.
Set up Call Queues Set up Call Queues