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How do I set up my voicemail greeting in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I set up my voicemail greeting in Virtual Office Configuration Manager?

Objective

This guide will detail how to set the voicemail greeting through the Virtual Office Configuration Manager web portal. This method will only set your first and last name. For instructions on how to set a full greeting see How do I set up my voicemail in Virtual Office Configuration Manager?

Applies To

Virtual Office Configuration Manager users

Procedure

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Find the user profile for which you want to edit voicemail settings.
  4. Click More Options (three dots) to the right of the user profile. 
    More Options User VO CM.jpg
  5. Select Edit from the pop-up menu.
  6. Scroll down to Voicemail settings and click to expand.
  7. Under the Voicemail Greeting setting, select Change.
  8. A popup will appear asking you to add an audio file. Select one of three options. If you already have an audio file uploaded, you can select Create audio files to find your upload options.
    • Use Existing Audio
      • If you have an audio file already created, just click select next to the audio file you would like to use.
    • Calling a Number To Record 
      1. Select By Calling a Number to Record.
      2. Give the file a name.
      3. Optional- Leave a note for yourself to tell what the file is for.
      4. Type in the Phone Number or Extension you would like it to dial. The user logged into the configuration manager must have services assigned to them for this to work.
      5. Select Call Now.
      6. The system will call you, follow the prompts to record your greeting.
      7. Select Finished Recording.
      8. Click Save.
      9. Click Select on the audio file you would like to use.
    • Uploading an Audio file
      1. Select By Uploading an Audio file.
      2. Give the file a name.
      3. Optional: Leave a note for yourself to tell what the file is for.
      4. Click the musical note and browse your computer to find the correct audio file.
      5. Click Save.
      6. Click Select on the audio file you would like to use.
  9. Click Save to update the changes.