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How do I set up my voicemail in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I set up my voicemail in Virtual Office Configuration Manager?

System administrators can configure voicemail settings for any extension in Virtual Office Configuration Manager. Individual extension users can change their voicemail settings in Virtual Office Desktop. Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial voicemail password has been set up in Virtual Office Configuration Manager or Virtual Office Desktop.

Please note that there is no default voicemail password. If you have forgotten your password, you can reconfigure it in Virtual Office Desktop or Virtual Office Online, or contact your system administrator.

To change voicemail settings in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Find the user profile for which you want to edit voicemail settings.
  4. Click More Options (three dots) to the right of the user profile. 
    CM- Edit User Icon (Without PA)-600x30.png
  5. Select Edit from the pop-up menu.
  6. Scroll down to Voicemail settings and click to expand.
  7. To set your first and last name for your voicemail greeting, follow the instructions here
  8. Enter the email that you wish to receive voicemail alerts.
  9. Select one of the following notification settings:
    • Disable Notification (disable email notification)
    • Attachment Only (receive an email with the audio file attached)​
  10. Click Reset Password to edit the voicemail password.
  11. Click Save. A green banner at the top of your screen will confirm that you have successfully changed the voicemail password.

To change voicemail settings or greetings from your phone or mobile app

Note: Voicemail cannot be configured in the settings of 8x8’s Virtual Office Mobile App. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.

Setting your voicemail password for the first time? From your own extension, dial 555, then press the# key. The system will first state, "This is not a valid password." Stay on the line and listen to the brief voicemail tutorial. At the end, follow the instructions to set a voicemail password.

  1. Access the voicemail system:
    • From your own extension
      Dial 555 and enter your voicemail password, followed by the # key.
    • From another extension in your system
      Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
  2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
  3. From the Main Menu:
    • Press # to set your voicemail password for the first time. 
    • Press 1 to listen to your messages.
    • Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
    • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
    • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.