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How do I create or edit voicemail passwords in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I create or edit voicemail passwords in Virtual Office Configuration Manager?

A voicemail password is an extra authentication step available for users. It is not required for account creation. You can edit your voicemail password or notification settings at any time using your desk phone or Virtual Office Configuration Manager. To set up voicemail in Account Manager, see the Account Manager tab in the link above.

Note: This requires admin access to VO Configuration Manager.

To create a voicemail password in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Create a user profile.
  4. Enter the user's details.
  5. Click Advanced Settings.
  6. Select one of the following notification options from the Voicemail section. Note: An email address is required for voicemail notification via attachment.
    • Disable Notification: Select this option if you do not want the user to receive email alerts for voicemail messages.
    • Attachment Only: The user will receive an email with the audio file attached.
  7. Select one of the following options:
    • Users set their own Password: Users will set up their own voicemail password by dialing 555 on their desk phone. (For more details see the tab on setting up your voicemail password through your phone or Virtual Office Mobile app, click here.)
    • Set Password: Enter a password for the user. You may only use numbers. These numbers must not be sequential or repeated.
      CM - Create Voicemail Password Options-600x168.png
  8. Click Save to confirm your changes.

To edit a voicemail password in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click More Options (three dots) to the right of the user profile for which you want to edit the voicemail password.
    CM- Edit User Icon (Without PA)_0-600x30.png
  4. Select Advanced Settings to expand user details.
  5. Next to Voicemail Password, click Reset Password.
    CM- Reset Voicemail Password-600x124.png
  6. Enter the new voicemail password in the pop-up. 
  7. Click Save. A green banner at the top of your screen will confirm that you have successfully changed your password.