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How do I change what happens when a customer doesn't select an option within the Auto Attendant in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I change what happens when a customer doesn't select an option within the Auto Attendant in Virtual Office Configuration Manager?

Objective

Change what happens when a customer doesn't make a selection within an Auto Attendant

Applies To

Virtual Office Configuration Manager Auto Attendants

Procedure

  1. Log in to Virtual Office Configuration Manager.
  2. Click Auto Attendants.
  3. Click More Options (three dots) to the right of the Auto Attendant that you wish to edit.
  4. Go to Call Handling Menus and select Edit Settings
  5. Adjust Number of seconds the system should wait before taking next action as needed
  6. Change how many times the menu replays If user inputs no key, replay menu
  7. Set And then based on what you would like to happen 
  8. If you select Route Call to 
    1. Choose the type of call element you would like it to transfer to 
    2. Search for the name of the call element 
    3. Enable or disable Go straight to voicemail depending on your preferences
  9. Click Save
  10. If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate)
  11. Click Save at the bottom of the page