Skip to main content
How do I create an Auto Attendant greeting in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I create an Auto Attendant greeting in Virtual Office Configuration Manager?

Note: To learn how to record an Auto Attendant greeting in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Your Auto Attendant greeting allows you to create a personal menu for callers who contact your company number. For more details on how to set up your Auto Attendant, click here.

To record your Auto Attendant Greeting

  1. Log in to VO Configuration Manager.
  2. Click Auto Attendants.
  3. To create a new Auto Attendant and then record a greeting, select Create Auto Attendant. If you wish to record a greeting for an existing Auto Attendant, click More Options (three dots) to the right of your chosen Auto Attendant. Select Edit from the pop-up menu.
  4. Select the menu you wish to create a greeting for in the Call Handling Menus section. 
    Note: You must select a Site for your Auto Attendant in order to view this menu.
  5. Click Select File.

  6. Click + Create Audio Files.
  7. Select By Calling a Number to Record from the pop-up menu.

  8. Enter the Name for the recording and the Phone Number or Extension you wish to call.
  9. Click Call Now. This will call the number you have entered in this field.
  10. Record your greeting.
  11. Save your recording.