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What is the receptionist field used for and how are calls routed to the selected receptionist?
8x8 Support Knowledge Base

What is the receptionist field used for and how are calls routed to the selected receptionist?

Question

In Sites, what is the receptionist field used for and how are calls routed to the selected receptionist?

Applies To

Virtual Office Configuration Manager

Answer

The Receptionist field is used to re-route callers to a destination if they press 0 when reaching a user or service (ring group or call queue) voicemail. A User, Call Queue, Ring Group, or Auto Attendant can be selected in the Receptionist field. The receptionist destination will be applied to all users and services for that site.

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Note: The voicemail greeting should inform the callers that they may opt out of leaving a message by pressing 0.

 

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