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Why Cant I Change The Site of My Users?
8x8 Support Knowledge Base

Why Cant I Change The Site of My Users?

Site dropdown is grayed out for admins in Virtual Office Configuration Manager:

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Changing the site of a user is currently not supported in Virtual Office Configuration Manager. 

Currently, the only way to change the site of a user is to first delete the user and then recreate the user with the desired site. This is due to a limitation in the backend systems of the Configuration Manager. We hope this to get this limitation figured out as soon as possible but don't have an ETA at this time. 

 

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