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Why can't I change my users' site?
8x8 Support

Why can't I change my users' site?

Symptom

Site dropdown is grayed out for admins in Virtual Office Configuration Manager.clipboard_ee176492779c43e6acd899a2fe64900fb.png

Applies To

Virtual Office Configuration Manager

Resolution

Currently, the only way to change the site of a user is to first delete the user and then recreate the user with the desired site.

Cause

Changing the site of a user is currently not supported in Virtual Office Configuration Manager. This is due to a limitation in the backend systems of the Configuration Manager. We hope this to get this limitation figured out as soon as possible but don't have an ETA at this time.

 

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