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How do I record an Initial Call Queue Greeting?
8x8 Support

How do I record an Initial Call Queue Greeting?

Objective

To record an initial Queue Greeting.

Applies To

Configuration Manager, Call Queues

Procedure

  1. Log in to VO Configuration Manager.  
  2. Click Call Queues.

     
  3. Click Create Call Queue or click More Options (three dots) to the right of the queue you wish to select. 
  4. Click Change File under Initial Queue Greeting.
  5. Click Create Audio File.
  6. Select By Calling a Number to Record

     
  7. Enter the Name and the Phone Number or Extension you wish to record your initial greeting on.
  8. Click Call Now and follow the instructions. 
  9. Click Save.

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