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Changing a Ring Group's Inbound Caller ID in Virtual Office Configuration Manager
8x8 Support Knowledge Base

Changing a Ring Group's Inbound Caller ID in Virtual Office Configuration Manager

When you edit or create your ring group, you can select the Ring Group Caller ID, which affects how incoming calls will be displayed for the selected Ring Group.

Examples of Ring Group Caller ID

The examples below show how the Ring Group Caller ID appears on a phone screen when you choose the following Caller ID options.

Caller's Name and Caller's Number

Joe Smith
(555) 123-4567

Ring Group Name and Ring Group Extension

Sales Team
2001

To change a Ring Group's inbound caller ID in VO Configuration Manager

  1. Log in to VO Configuration Manager.
  2. Click Ring Groups.
  3. Click More Options next to your designated Ring Group.
  4. Click Edit.
    CM- Edit RG-600x42.png
  5.  Select one of the following options from the Ring Group Caller ID drop-down.
    • Ring Group Name and Caller's Number
    • Caller's Name and Caller's Number
    • Ring Group Name and the Ring Group Extension
    • Caller's Name and Dialed Number
      CM- Edit RG Caller ID-400x241.png
  6.  Click Save.

 

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