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How do I add filtering for call details records?
8x8 Support Knowledge Base

How do I add filtering for call details records?

Objective

Filtering data in call details records by multiple parameters such as branch office, department, caller, callee, and more.  

Applies To

Virtual Office Analytics

Procedure

 

  1. Log in to Virtual Office Analytics
  2. Click on the Phone icon on the left side, and select Call Detail Records
  3. Set the date, using the calendar icon on the top-right of the screen. (Second icon from the left)  
    calendar.PNG 
    calendar date.PNG
  4. After setting the date, we can add filters using the Add Filter button. 
    addfilter1.PNG
  5. From the given options, please select a Filter such as a Phone Number, Name, Status, Direction of call, Branch, or Department.
  6. After selecting a filter, you should see it show up next to the Add Filter icon.