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How do I download a report in CSV and Excel formats from Analytics?
8x8 Support Knowledge Base

How do I download a report in CSV and Excel formats from Analytics?

Objective

Downloading a report in CSV or Excel format from Virtual Office Analytics. 

Procedure

 

  1. Log into  VO Analytics.  
  2. Navigate to Call Detail Records.  
  3. Locate the download button at the bottom left-hand side of the page.detailcalls.png
  4. Click    and select a desirable format. You can select CSV, Excel, or a customizable format.