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Finding Burst Loss Density and Burst Gap Loss in Virtual Office Analytics

 

8x8 Support Knowledge Base

Finding Burst Loss Density and Burst Gap Loss in Virtual Office Analytics

Call loss can be experienced evenly or in bursts. A burst indicates a sudden loss of data, creating a short period of poor quality. Follow the steps below to view the Burst Loss Density and Burst Gap Loss, values that indicate a sudden burst of packet loss. The closer the number is to the higher part of the recommended range (100 or 255) shows whether the packet loss was experienced in a burst, or was evenly distributed.

To view the Burst Loss Density and Burst Gap Loss

  1. Click + next to the Call Quality Detail report to get advanced details (EndPoint Voice Quality Report).
  2. View the Burst Loss Density (BLD). The recommended BLD range is as follows:
    • Desk Phones: 1 - 100 for desk phones such as Polycom
    • Virtual Office Mobile, Desktop, or Online: 1 - 255
​Example: If the Local.BurstGapLoss reads BLD: 99.6, this loss occurred in a burst, meaning that network packet loss has occurred during this call. Packet loss often occurs when you exceed your router's bandwidth.

 

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