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Virtual Office Analytics: Call Detail Records Unavailable
8x8 Support Knowledge Base

Virtual Office Analytics: Call Detail Records Unavailable

Virtual Office Analytics customers in the US and UK may not see some of their Call Detail Records or information on their extensions or services (e.g., Ring Groups and Call Queues) due to recent database issues. Though most data is available, certain records may be unavailable. Please see the summaries below detailing what data is available in Virtual Office Analytics.

Realtime Queue Boards and User Status

Realtime Queue Boards and User Status may see temporary periods of inaccurate agent and queue status. 8x8 engineering is actively working on a solution. The estimated time for permanent resolution is October 2018.

Call Quality Reports

Call quality reports may see occasional periods of missing call data. 8x8 has added proactive monitoring to minimize any future data loss. The estimated time for permanent resolution is October 2018.

VOA Call Summaries

VOA Call Summaries may see intermittent periods of data loss. Call Detail records will not have any data loss and are fully available during this periods if data are needed. The estimated time for permanent resolution is October 2018.

Data from March 3, 2018, to March 8, 2018

Summaries during this time frame are incomplete. This data is no longer available. Summaries include Company, Extensions, Call Queue Detail, and Ring Group listing. Call Detail Records are incomplete during this time frame.