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Web Dialer not Highlighting Phone Numbers for Click2Dial Services in Internet Explorer
8x8 Support

Web Dialer not Highlighting Phone Numbers for Click2Dial Services in Internet Explorer

Symptom

Web Dialer no longer highlights phone numbers for Click2Dial services in Internet Explorer.

Applies To

This issue applies to all users of the Web Dialer plugin in Internet Explorer.

Note: Web Dialer for the Chrome web browser does not have this issue.

Resolution

Currently the only option for Internet Explorer users is to manually dial phone numbers.

Cause

The location API used by the Internet Explorer extensions no longer works, so the plugin installer no longer registers the votel links correctly. A fixed version of the Web Dialer for Internet Explorer is in progress, but currently there is no ETA.

 

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