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Web Pages Are Not Popping in Click2Pop
8x8 Support Knowledge Base

Web Pages Are Not Popping in Click2Pop

Symptom

When using Virtual Office Desktop with Click2Pop for Windows installed, incoming calls do not open specified browser pages.

Applies To

  • Click2Pop
  • Windows
  • Virtual Office Desktop

Resolution

To resolve this issue, you will need to delete the cached daemon file.

  1. Exit the Click2Pop app.
  2. Uninstall the current version of Click2Pop.
  3. Download the latest version of Click2Pop (Windows).
  4. Delete daemon.xml from C:\Users\<logged_user>\AppData\Roaming\8x8 Virtual Office\Click2Pop.
  5. Restart the Click2Pop app.
  6. If you see an error that reads, "This Procedure Could Not Be Found," restart your computer and the app should load.
eye.png Tip:
To locate the daemon.xml file in Windows 10, type "appdata" into the search in the task bar. This will take you to the necessary folder to delete the file.

Cause

This is due to a cached version of the daemon.xml file which is incompatible with the current version of the Click2Pop app.

 

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