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Error Please Install the 8x8 Virtual Office Desktop When Trying to Add a Virtual Office Meeting to an Outlook Invite
8x8 Support

Error Please Install the 8x8 Virtual Office Desktop When Trying to Add a Virtual Office Meeting to an Outlook Invite

Symptom

When trying to add a Virtual Office Meeting to an Outlook invitation, I receive an error that reads, "Please install 8x8 Virtual Office Desktop."

Applies To

  • Virtual Office Desktop v 6.0
  • Outlook Virtual Office Meetings plugin

Resolution

Uninstall the 8x8 Microsoft Integration plugin from Add/Remove Programs and install the latest version of the Outlook plugin for Virtual Office Meetings.

Get the updated Outlook Plugin v 6.0.1 for Virtual Office Meetings here.

Cause

You are running VOD v 6.0 and attempting to create a Virtual Office Meeting invite using the plugin that is integrated with the Microsoft Integration plugin. This plugin is not compatible with VOD v 6.0. Outlook plugin users must have v 6.0.1 or later of the plugin when using VOD 6.0 or later.

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