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Virtual Office for Salesforce Integration: This plugin is limited to 5 open instances
8x8 Support

Virtual Office for Salesforce Integration: This plugin is limited to 5 open instances

Symptom

The legacy 8x8 Virtual Office for Salesforce integration may display the following message in place of the integration communication panel in Salesforce:

  • This plugin is limited to 5 open instances. Please close Salesforce tabs that are not in use.
     

Salesforce Error.png

Applies To

Virtual Office for Salesforce 1.x

Resolution

To clear this message and restore the dialer, do one or both of the following:

  1. Close any browser tabs which contain the 8x8 integration until there are fewer than five.
  2. Clear your web browser cache and/or restart your web browser.

Note: This problem does not occur when using the v2.x Virtual Office for Salesforce integration. To install the latest 8x8 integration for Salesforce, follow the instructions in the article linked below:

Virtual Office for Salesforce Integration: v 2.x Full Installation

Cause

This problem is caused by a design limitation, and happens when:

  1. The Salesforce user has more than five browser tabs or windows open in which the 8x8 communication panel is visible. This legacy version of the integration cannot support more than five visible instances at one time.
  2. The Salesforce user's web browser cache has become corrupted.