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Virtual Office for Salesforce Analytics: This App Can't Be Installed
8x8 Support Knowledge Base

Virtual Office for Salesforce Analytics: This App Can't Be Installed

Symptom

A Salesforce administrator is attempting to install the Virtual Office for Salesforce Analytics application, and receives the following error:

"This app can't be installed. There are problems that prevent this package from being installed: Apex Classes( <Apex Class file name> ) Missing feature. Installing this package requires the following feature and its associated permissions: Apex Classes"

Salesforce_Analytics_Install_Failed_01.jpg

Note: All 8x8 Salesforce applications must be installed by a Salesforce administrator.

Applies To

Virtual Office for Salesforce Analytics

Resolution

Only Salesforce Unlimited and Enterprise editions provide the data extraction functionality required by the VO for Salesforce Analytics application.

If the Salesforce user does not have either of these two Salesforce editions, they must upgrade to be able to install and use the Analytics application.

Cause

This specific error occurs when a Salesforce administrator attempts to install the Analytics application to an unsupported Salesforce edition.

Salesforce Professional and Performance and lower editions are not supported.

 

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