Virtual Office for Zendesk
The Virtual Office for Zendesk integration allows Zendesk users to access call features of their Virtual Office phone extension, as well as allowing them to create and save call records in Zendesk.
For more information, click on the following links to open a new web browser tab.
- Online Help Guide for Administrators (includes installation instructions)
- Online Help Guide for Agents (can be accessed from the 8x8 communication panel)
- Features and General Information
- Download the integration from the Zendesk Marketplace
Please note: Like all 8x8 Virtual Office phone integrations, the VO for Zendesk integration is effectively a convenient control panel for your 8x8 Virtual Office phone extension. It does not provide audio services.
A hard phone or a softphone such as Virtual Office Desktop or Virtual Office Mobile is required to work in conjunction with the VO for Zendesk integration.