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Configuring an Untangle Firewall for 8x8 Service
8x8 Support Knowledge Base

Configuring an Untangle Firewall for 8x8 Service

General Information

Note: User guide for Untangle firewall is available on their wiki page.

Administrative Information

  1. In a browser on a computer on the same network as the Untangle firewall, navigate to your Untangle device IP address you have assigned to it.
  2. Log in with admin and password credentials (This is the password you set when you initially setup Untangle. Password recovery can also be found on their wiki page.

This has been tested on Untangle version 14.0.0

untangle.png

Adding/editing 8x8 subnets is recommended when available. Please click here and review the Traffic Shaping and Specific Subnet/Port Configuration section.

Procedure

Enabling Bypass VoIP

  1. Click on Config at the top of the page.
  2. Click Network
  3. Click Bypass Rules
  4. make sure Bypass VoIP is checked

Bypass Rules.png

Adding 8x8 Subnets

  1. Click on Config at the top of the page
  2. Click Network
  3. Click Filter Rules
  4. Click Add
  5. Set description 8x8 Subnets
  6. Click Add Condition
  7. Select Destination Address (ex. 8x8 West DC 1, 8x8 East DC 2)
  8. Add 8x8 Subnets

Filter Rules.png

 

Uncheck Enable SIP NAT Helper

  1. Click on Config at the top of the page
  2. Click Network
  3. Click Advanced
  4. Under Options Tab, Uncheck Enable SIP NAT Helper

NAT helper.png

Setting up Access Rules

  1. Click on Config at the top of the page
  2. Click Network
  3. Click Advanced
  4. Click Access Rules
  5. Click Add
  6. Set the description for each subnet (ex. 8x8 West DC 1, 8x8 East DC 2)
  7. Click Add Condition
  8. Select Destination Address
  9. Add each subnet

Access Rules.png

 

Allowing Session through Shield

  1. Click on Config on the top of the page
  2. Click System
  3. Click Shield
  4. Click Add
  5. Click Add Condition
  6. Destination Address: IS
  7. Add 8x8 Subnets
  8. Select Action and then Pass

SHIELD.png