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Cisco Phone - Transferred call from Ring Group drops call
8x8 Support

Cisco Phone - Transferred call from Ring Group drops call

Symptom

When one Cisco phone is on an active call and another call comes through the Ring Group the [1st active call] drops and the [2nd call] takes over.

Applies To

All Cisco phones

Resolution

Install latest version of VOD, login using the extension you are having issues with.

Cause

Currently under investigation

Additional Information

 

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