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Outbound Non-8x8 Calls Are Routing to Main Company Number
8x8 Support Knowledge Base

Outbound Non-8x8 Calls Are Routing to Main Company Number

Symptom

When dialing a non-8x8 phone number from your 8x8 phone system, the outbound call is routed to your main number.

Applies To

Google Adwords, outbound dialing

Resolution

Disable Call Reporting

To prevent outbound, non-8x8 calls from routing to your main company number, review your Google AdWords settings and turn off Call Reporting.

To turn off call reporting

  1. Log in to your Google AdWords account.
  2. Click the More menu (three bars).
  3. Ensure that your business is displayed at the top of the My Businesses menu.
  4. Select an ad and click Dashboard.
  5. Scroll down to Calls and click the More menu (three dots).
  6. Click Turn off call reporting.

Complete instructions can be found here.

No resolution or don't have Google AdWords? Create a case with 8x8 Technical Support.

Cause

This might be due to an issue with Google AdWords Call Reporting. Google AdWords Call Reporting has a call forwarding feature that could reroute your outbound, non-8x8 calls to your main company number.

 

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