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Why can't I view recent calls on my Aastra Phone?
8x8 Support

Why can't I view recent calls on my Aastra Phone?

Symptom

On your Aastra phone, you are unable to view the latest calls under Call List.

Applies To

  • Aastra 6755i IP Phone

Resolution

  1. On your Aastra phone, press the Callers List Button on the upper left side of the screen to see menu options.
  2. You may choose from the following options: Dial, Edit Number, Details of the Call, Delete, or Quit (Exit).
  3. To clear out older call history, press the button to Delete.
    Clist.JPG

Cause

Aastra IP Phone can only store up to 200 of the last received calls. If Call History already reaches 200, all new calls won't show up under Call List.

Additional Information

You can also view your call history through the Virtual Office Desktop or Virtual Office Mobile applications.

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