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Can't activate Polycom IP5000, IP6000, and IP7000 conference phones
8x8 Support

Can't activate Polycom IP5000, IP6000, and IP7000 conference phones

Symptom

Newly ordered Polycom conference phones are unable to be activated. Upon pressing the Activate soft key and inputting activation code, the system delivers an Activation successful message, but the phone does not activate.

Applies To

Soundpoint IP 5000, 6000, and 7000

Resolution

Step One: Manually update firmware 

  1. Find and note your phone's IP address.
  2. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  3. Log in as admin and enter the phone password as 456.
  4. Navigate to Settings > Provisioning Server.
  5. From the Server Type drop-down, select HTTP.
  6. In the Server Address field, enter the appropriate Provisioning Server address:
    • SoundPoint IPvoipt2.polycom.com/4011
    • Expand DHCP Menu, change Boot Server to Static.
  7. Click Save.
  8. Move on to the next section to manually provision your phone.
eye.png Tip:
You can also update the firmware through the phone's Web GUI. In the Web GUI, go to Utilities > Software Upgrade. Click Check for Updates, then select 4.0.10.0689 and install it. Once the phone restarts, it will give the activation prompt.

Step Two: Manually provision phone 

  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as admin and enter the phone password as 456.
  3. Navigate to Settings > Provisioning Server.
  4. From the Server Type drop-down, select HTTPS.
  5. In the Server Address field, enter the 8x8 Polycom Provisioning Server address: pccfg.8x8.com/polycomuc/

    Polycom_SoundPoint_IP_550_Web_GUI.png

Cause

Devices were inadvertently shipped on unsupported firmware 4.0.3.

 

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