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How do I upgrade Polycom firmware?
8x8 Support

How do I upgrade Polycom firmware?

 

Provision the Phone to the Polycom Firmware Server

  1. Obtain your phone's administrator password.
  2. Reboot the phone (from Home/Menu, select Settings > Basic > Restart).
  3. While the phone is booting up, press the Setup soft key. It may take some time for the key to appear.
  4. Enter your phone's password, then press OK.
  5. Scroll down to and select Provisioning Server Menu.
  6. On Server Type, press Edit.
  7. Scroll left arrow key until HTTP is selected, then press OK.
  8. On Server Address, press Edit.
  9. Enter the appropriate server address for your phone model.
    • SoundPoint IP models: voipt2.polycom.com/4010
    • SoundPoint IP Speaker phones: voipt2.polycom.com/4011
    • VVX models: voipt2.polycom.com/545

      Note: If you are working with the phone's physical number pad and not an onscreen keyboard, use the following:

      • Lower case letters: a->1A
      • Period (.): *
      • Slash (/): #
  10. Expand DHCP Menu, change Boot Server to Static.
  11. Press OK.
  12. Press Exit twice (IP 335 users: Left arrow key), then Save & Reboot.
  13. The phone will reboot twice and update to BootROM version 4.0.4.
Note: If not in use, the phone may automatically reboot on its own and connect to upgrade.

Provision the Phone Back to 8x8

  1. Obtain your phone's administrator password.
  2. From the Menu/Home screen, select Settings.
  3. Select Advanced.
  4. Enter your phone's password.
  5. Select Admin Settings.
  6. Select Network Configuration.
  7. Under Prov. Server, press Select.
  8. Scroll down to Server Type, then press Edit.
  9. Scroll right until HTTPS is highlighted, then press OK.
  10. Scroll down to Server Address and press Edit.
  11. Enter pccfg.8x8.com/polycomuc/, then press OK.

    Note: If you are working with the phone's physical number pad and not an onscreen keyboard, use the following:

    • Lower case letters: a->1A
    • Period (.): *
    • Slash (/): #
  12. Press Menu.
  13. Select Save Config.
  14. Allow phone to reboot.
  1. The process is complete after the phone stops rebooting after firmware upgrade.This may take up to 10 to 15 minutes total time, depending on what version the phone is upgrading from.

 

 

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