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Polycom Phones Ask for Login upon Boot
8x8 Support Knowledge Base

Polycom Phones Ask for Login upon Boot

Symptom

Upon booting up your Polycom, you see a login screen and cannot activate the device.

Applies To

Polycom VVX, SoundPoint, and RealPresence Trio

Resolution

  1. On a computer on the same network as the phone, browse to the phone’s IP address.
  2. Log in as Admin and enter the administrator password.
  3. Navigate to Simple Setup.
    2018-08-02_09h18_30.png
  4. Open the Base Profile section.
  5. Under Base Profile, select Generic.
    2018-08-02_09h18_53.png
  6. Click Save.
  7. Allow the phone several minutes to reboot.
  8. When the phone is back online, verify the login screen is gone.
  9. Continue on to activate your phone.

Cause

Certain Polycom models are Lync or Skype for Business enabled (Polycom RealPresence Trio models with part numbers -018 and -019). These models require a Generic Base Profile to be set before they can successfully activate.

 

 

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