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How do I perform a factory reset on my Polycom phone?
8x8 Support Knowledge Base

How do I perform a factory reset on my Polycom phone?

To reset a Polycom phone to factory default settings

Note: Do not factory reset a phone to address call quality issues!

Factory resetting a phone is not recommended as a troubleshooting step, except as a last resort.

  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced (Password 456)
  4. Select Administration Settings.
  5. Select Reset to Defaults.
  6. Select Reset to Factory.
  7. Select Yes for Are you Sure.
  8. The Phone will reboot twice and it can be activated with 8x8 services.