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How do I perform a factory reset on my Polycom phone?
8x8 Support

How do I perform a factory reset on my Polycom phone?

To reset a Polycom phone to factory default settings

Please Note: Do not factory reset a phone to address call quality issues!

Factory resetting a phone is not recommended as a troubleshooting step, except as a last resort.

  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced. The Password will depend on the profile:
    • Active (with profile): acquire and use the MAC Password
    • Inactive (no profile): default password, 456.
  4. Select Administration Settings.
  5. Select Reset to Defaults.
  6. Select Reset to Factory.
  7. Select Yes for Are you Sure.
  8. The Phone will reboot twice and it can be activated with 8x8 services.

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