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How do I provision my Polycom RealPresence Trio 8800 for use on 8x8 service?
8x8 Support Knowledge Base

How do I provision my Polycom RealPresence Trio 8800 for use on 8x8 service?

Note: Accommodation of devices not purchased from and originally provisioned for service by 8x8 is best-effort. These devices are not guaranteed to be supported on 8x8 service. 

Before You Begin

These steps are generally intended for reusing Polycom phones with 8x8 service. You can reuse existing Polycom phones with 8x8 service as long as they are a supported model with a valid factory installed device certificate. It's crucial that Polycom certificates are factory installed and not added later. 8x8 supports only the Polycom phone models listed here. If you are not sure which phone model you have, please check the underside of the phone. The model number is listed on the label on the bottom of the phone.

Note: Due to an issue with the current firmware, the corporate directory has been disabled.

Check for Device Certificate

In order to work with 8x8 phone service, your Polycom phone must have a valid security certificate, also known as a device certificate. Follow these steps to determine whether a valid Device Certificate is installed on your phone.

  1. On the phone, press the Menu key, and scroll to Status.
  2. Select Status.
  3. Next, select Platform.
  4. Select the Phone option.
  5. Read the displayed message.
    • If the message says Device Certificate: Installed, your phone is supported on 8x8 service.
    • If the message says Device Certificate: Not InstalledDevice Certificate: Invalid, or if there is no device certificate message at all, the phone is not supported on 8x8 service.

Configure the Phone

After checking that there is a valid, factory-installed device certificate, you can move on to configuring the phone.

Allow Web Access

Polycom RealPresence Trios equipped with Lync or Skype come with Web Access Disabled for security reasons. The interface can be manually enabled but Polycom strongly recommends changing the default Admin Password of 456.

  1. On the RealPresence, press Settings.
  2. Select Advanced.
  3. Enter the Admin Password.
  4. Select Administration Settings.
  5. Scroll down and select Web Server Configuration.
  6. Enable Web Server. Note: Web Config Mode should be HTTPS for added security.
  7. Back out and Save.

Reset Phone to Factory Defaults Through the Phone's Web GUI

The device web interface (GUI) allows you make changes to the phone's settings via a web browser on your computer, which can often be more convenient than on the phone screen itself.

You must ensure that:

  • The phone is plugged into the network.
  • The computer is on the same network as the phone.
  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as Admin and enter the phone's MAC password.
    2017-08-17_14-28-500x216.jpg
  3. Navigate to Utilities > Phone Backup & Restore.
  4. Open the Global Settings section.
  5. Click Restore to reset the phone to factory default settings.
  6. Wait for phone to reboot. Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456.

Manually Provision the Phone into Production

  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as admin and enter the password 456.
  3. Navigate to Settings > Provisioning Server.
  4. For Server Type, select HTTPS.
  5. In the Server Address field, enter the 8x8 Polycom Provisioning Server address: pccfg.8x8.com/polycomuc/
    trio_config_ss2-500x172.jpg
  6. Click Save.
  7. Allow several minutes for the phone to reboot and connect to the 8x8 servers.

Setting a Generic Profile

After the phone has rebooted, you will see a screen asking you to sign in to what appears to be a Domain

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(Lync Login Pictured)

At this point, a Generic Base Profile needs to be set in the web GUI of the Polycom RealPresence.

  1. On a computer on the same network as the phone, browse to the phone’s IP address.
  2. Log in as Admin and the administrator password.
  3. Navigate to Simple Setup.
  4. Open Base Profile.
  5. Select Generic as the Base Profile.
    4-600x37.png
  6. Click Save.
  7. Allow the phone several minutes to reboot.
  8. When the phone is back online, verify the login screen is gone.
  9. Continue on to activate your phone.