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How do I use Group Paging on my Polycom phone?
8x8 Support Knowledge Base

How do I use Group Paging on my Polycom phone?

Overview

Group paging allows you to send one-way audio announcements to users who are members of a specific paging group. This feature is available on all Polycom phones using firmware version UC 4.0 and later. To configure this feature in Account Manager, see the online documentation for Setting Up Group Paging.

Things to Keep in Mind When Using Group Paging

  • When you send a page, the phone sends a preamble, a repetitive set of alert messages that ensure receiving phones are ready to receive the broadcast.
  • A paging announcement continues until the sender terminates the page by pressing the End Page soft key, by pressing a line key, or by picking up the handset.
  • The page receiver can terminate an incoming page by pressing the End Page soft key. If the receiver wants to make a call during an incoming page announcement, simply begin dialing.
  • If you receive an incoming page during an active call, by default, the page will automatically be placed on hold and its status will change to Pending, which means that the page is temporarily on hold. When you end your call and the page is still incoming, the page will continue. You can also configure the phone to accept pages during active calls.
  • If two users simultaneously start a page on the same paging group, the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state.
  • Each paging group may be set to one of three priority levels: Normal, Priority, and Emergency, and you can only set one Priority group and one Emergency group. By default, groups 1 through 23 are set to Normal, group 24 is set to Priority, and group 25 is set to Emergency.
  • You cannot unsubscribe from a Priority or Emergency group. A Priority page will interrupt Normal pages or active calls. An Emergency page will interrupt Normal pages, Priority pages, and active calls and plays out at near maximum volume even if Do Not Disturb (DND) is turned on.
  • If you change the volume on your phone, it will only affect Normal and Priority pages. If DND is turned on, Normal pages and Priority pages are blocked and the phone screen is cleared of all page related items. Incoming page status will become pending.
  • When the group paging feature is enabled, a Paging soft key displays on the phone’s idle screen.

Group Paging on Polycom Phones

Please see the instructions below to learn how to use this feature with your particular phone model.

Polycom SoundPoint IP 335

  1. From the main screen, select More.
  2. Select Paging.
    PolycomIP335GroupPaging-300x238.png
  3. Scroll through the list to locate the group you want to page.
    PolycomIP335GroupPagingList-300x242.png
  4. Select Page.
  5. Wait while your phone sends the preamble.
  6. After you hear the beep, begin your announcement.
  7. When you are done, select End Page.

Polycom SoundPoint IP 101/201/300/310/550/560/670

  1. From the main screen, select Paging.
    Polycom550GroupPaging-300x202.png
  2. Scroll through the list to locate the group you want to page.
    Polycom550GroupPagingList-300x198.png
  3. Select Page.
  4. Wait while your phone sends the preamble.
  5. After you hear the beep, begin your announcement.
  6. When you are done, select End Page.

Polycom SoundStation IP 5000/6000/7000

  1. From the main screen, select More.
  2. Select Paging.
    Polycom6000GroupPaging-400x261.png
  3. Scroll through the list to locate the group you want to page.
    Polycom6000GroupPagingList-400x266.png
  4. Select Page.
  5. Wait while your phone sends the preamble.
  6. After you hear the beep, begin your announcement.
  7. When you are done, select End Page.

Polycom VVX 400/410/500/600

  1. From the main screen, select Paging.
    PolycomVVX500GroupPaging-400x300.png
  2. Scroll through the list to locate the group you want to page.
    PolycomVVX500GroupPagingList-400x296.png
  3. Select Page.
  4. Wait while your phone sends the preamble.
  5. After you hear the beep, begin your announcement.
  6. When you are done, select End Page.
    PolycomVVX500EndPage-400x299.png

Polycom VVX 1500

  1. From the main screen, select Paging.
    PolycomVVX1500GroupPaging-400x288.png
  2. Scroll through the list to locate the group you want to page.
    PolycomVVX1500GroupPagingList-400x254.png
  3. Select Page.
  4. Wait while your phone sends the preamble.
  5. After you hear the beep, begin your announcement.
  6. When you are done, select End Page.

 

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