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What are the recommended settings for Plantronics headsets on Polycom phones?
8x8 Support Knowledge Base

What are the recommended settings for Plantronics headsets on Polycom phones?

There are two main settings to keep in mind when connecting your corded headset to a Polycom phone. Headset Memory Mode allows all incoming and outgoing calls to go through your headset. Electronic Hookswitch (EHS) is a feature that allows users to start and end calls by pressing buttons on their headset. Not all headsets support electronic hookswitch, and those that do must be connected to an EHS adapter or cable to use this feature. 

Note: These settings are only for corded headsets.

To enable Headset Memory Mode on Polycom phones

  1. Press the Menu button.
  2. Go to Settings.
  3. Select Basic.
  4. Select Preferences.
  5. Select Headset.
  6. Select Headset Memory Mode.
  7. Select the box next to Enabled.

Make a test call to ensure that this feature has been successfully enabled.

To enable EHS for Plantronics headsets on Polycom phones

Electronic hookswitch must be enabled according to the brand of headset you are using.

  1. Press the Menu button.
  2. Go to Settings.
  3. Select Basic.
  4. Select Preferences.
  5. Select Headset.
  6. Select Electronic Hookswitch.
  7. Select Yes at the prompt to reboot your phone.

Once the phone has rebooted, make a test call to ensure that this feature has been successfully enabled.

 

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